Terms of service, returns and shipping.
Doors are shipped via Star-Doors.com. Prior to making a delivery, someone from Star-Doors.com will contact you to schedule a drop off day and time that is convenient to you. Make sure that there will be someone to accept the product upon the delivery. Failure to do so, might result in re-delivery charge that you will be responsible for. All shipments are delivered to the back of the truck. Lift gate services, inside delivery and white glove services are optional and you must contact us for these services(charges will apply). Customer is responsible to inspect all the elements of the shipped product and indicate any shortage or damage, BEFORE signing paperwork.
1.Any deposit or payment for adjusted, special orders or custom doors will not be refunded.
2.Tax at the current rate is INCLUDED on all displayed costs, Delivery is included for all doors for Miami-Dade county and Broward county.
3.Prices quoted in writing are firm for 10 days. Thereafter the amount quoted must be confirmed as correct.
4.Quality. Please check thoroughly at all times, we will not refund any deposit or payment of items, unless the item was faulty or misdescribed, which have been fitted by you, please check before installation.
5.Door types, sizes and dimensions may slightly vary from those on the Web site, in our brochures or on display in our showrooms. We reserve the right to alter any of the above specifications as we see fit, we will contact you should any altered dimension have a marked effect on the appearance of your door, we would not simply supply a product that looked materially different from the product chosen by you.
6.All our doors and hardware have 24 month Limited WARRANTY.
7.The guarantees in respect of a particular item are for the replacement of the defective component only, our liability will not extend beyond the cost of the defective component.
8.Delivery: Our agent will require you to sign a delivery document confirming that the packaging has not been damaged or to state that it has been damaged. You should unwrap and check the doors for damages, defects or unsuitability when, or soon after, they're delivered, Please report damages, defects or unsuitability within 24 hours, thereafter we cannot accept any claims for these issues after this time. Please count the quantity of doors on arrival before signing for the delivery as shortages must be reported immediately.
9.Cancellation rights: an order can be cancelled. This right expires after 14 days, the first day being the day after you receive doors. However, there are exceptions. doors made to your own specification, that is,Special order, adjusted, custom doors, are not cancellable. They are identified on the website. To cancel any other products, you must do so in writing (email preferred). You will be required to pay for the doors return to us; while in your possession you must take reasonable care of them. Once the doors are received and pass a condition check, you will be refunded in full. Refunds for doors which we accept for return will be processed once the doors have been inspected upon their return to our premises to check they are received back in the condition they were received by you, any cancellation prior to supply may result in a 3% Credit Card processing charge.
10.Glass Faults; Any fault within a glass pane or glazed unit which is not visible in normal transmission, in other words without having to look at the glass from unsual angles or which only show up in sunlight are deemed to be acceptable when viewed from a distance of a minimum 3 metres.
11.Failure to accept pre-arranged deliveries which are then cancelled by you or have to be re-scehduled due to your circumstances changing with regard to delivery, please note there will be a transport charge of $50 per 1st door and $10 for each and every other door on the order for deliveries which have been accepted by you the customer for delivery and which are subsequently cancelled or delayed by you, our site states Free Delivery but this will not be the case if we have to re-schedule your delivery.
12.No doors will be accepted for return if 14 days has expired from the delivery date and / or if they have been worked on in any way whatsoever, any decision thereafter to accept doors for return as a goodwill gesture will be subject to our returns charges outlined above.